2018 Member Survey Results
Another Update from the General Manager
Members Only
Diary Event

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Members’ 2018 Survey Results Cont …

Two weeks ago I reported on some of the results from the 2018 Members’ Survey, today I will be addressing some of the other results and again answering some of the individual questions that have been asked.

HOW WOULD YOU RATE THE FOLLOWING ON CHOICE AND QUALITY?

Options > Very good - Good - Fair - Poor - Very Poor
Beverage selection 30.17% / 73 57.85% / 140 11.16% / 27 0.83% / 2 0.00% / 0
Food selection 22.18% / 55 53.23% / 132 20.97% / 52 3.63% / 9 0.00% / 0

As you can see from the results we seem to pleasing most of you who answered the question, which leaves me little room to elaborate. That said, I would welcome the 11 of you who have replied “poor”, to drop me an email with more detail about what you would like to see on our menus so we can try and cater for all.

WHICH STATEMENT WOULD YOU DEEM SUITABLE IN RELATION TO OUR SOCIAL EVENTS?

I would like to see more – 10.70% / 26
It is the right amount – 83.95% / 204
We have too many – 5.35% / 13

DO THE SOCIAL EVENTS CATER FOR WHAT YOU WOULD LIKE TO ATTEND?

Yes – 82.72% / 201
No – 17.28% / 42

The two questions above indicate quite clearly that the House Committee are offering the right number of social events for you to attend, and that the type of events seem to be correct. However, the Committee are always happy to receive suggestions and feedback about events, including ideas for new events if you have any. If you are one of the members that has some ideas, or would even like to help in organising an event, please feel free to email me with your thoughts.

ELECTRIC TROLLEY USAGE AND STORAGE

The next 3 questions were placed in the survey due to feedback we have received over recent months, and was again highlighted via this survey in the comments section. The questions were:

DO YOU USE AN ELECTRIC TROLLEY OR MOTORISED BUGGY?
Yes – 57.49% / 142
No – 42.51% / 105

WOULD YOU USE AN ON-SITE STORAGE FACILITY THAT PROVIDED SPACE FOR YOUR TROLLEY/BUGGY, CLUBS AND OFFERED CHARGING POINTS?
Yes – 44.12% / 90
No – 55.88% / 114

HOW MUCH WOULD YOU BE PREPARED TO PAY FOR THE STORAGE AND CHARGING FACILITY?
Variety of responses from £0 to £200, as well as some saying they were unable to answer.
The most frequent responses were £20 & £30
The average price for all who answered with a value was £45.30

Each of these questions was placed in the survey as the House Committee has been looking into the possibility of providing additional storage for member’s clubs, trolleys etc. With this storage also providing a charging facility. Storage is something that some Clubs are able to offer in abundance, and others don’t even try, and it would seem from your replies that around 50% of you would consider using the service if we were able to provide more of it.

The survey results are positive enough that the matter will likely stay on the Committee’s agenda for further discussion, however the value attributed to this service (if we were able to offer it) will need to be considered, as £45 a year (the average rate people have indicated they would be willing to pay) is lower than the rate that has been discussed to date.

Your feedback on this question is most helpful as it allows the Committee, and Board, to factor in the levels of demand for certain ideas as they plan the strategy for the Club going forwards.

DO YOU USE THE PASSPORT SCHEME TO PLAY OTHER CLUBS?

46% of you confirmed you do make use of this reciprocal scheme, with 54% not utilising it. My hope is that the 54% of you that don’t utilise the scheme are so happy with your golf here at S&A that there is no need to go anywhere else and play, but even if that is the case, I would highly recommend making a trip to one of our reciprocals as there are some great courses on the list and the green fees on offer are very good value.

A full list of all our reciprocal arrangements is now available on the website: Just log in, click on the “golf” tab at the top of the page, and you will find reciprocal golf listed at the foot of the list. All the information you need is on that page, but should you have any further questions, please don’t hesitate to contact the office.

WOULD YOU LIKE THE CLUB TO INVEST IN A GOLF SIMULATOR FOR USE BY BOTH THE TEACHING PROFESSIONALS, AND FOR SOCIAL USE AT A SMALL FEE?

57% of you (139 people) said they would like the Club to make this investment, which gives us similar information to the storage facility. The item will stay on the House Committee’s agenda and consideration will be given to how this investment can be factored in to the cashflow model.

MEN'S DINNER

We placed a question in the survey for men only (sorry ladies), which pertained to the hosting of the Men’s Annual Dinner. The question was listed due to feedback the Board have received since the Dinner last December, and it was agreed that as this event is for the members, the members input would be most valuable. The question and replies are listed below:

IF YOU ATTENDED THE MEN'S ANNUAL DINNER IN 2017, HELD AT THE PRINCE OF WALES HOTEL, WHICH OF THE FOLLOWING BEST DESCRIBES YOUR THOUGHTS:

I would happily return to support the Club, however the food was disappointing and I will think twice before inviting any guests - 10.87% / 10

I would like the Club to try a new venue as the Prince of Wales is past its best - 65.22% / 60

The Men’s Dinner should always be held at the Prince of Wales, it is part of the Club’s history - 13.04% / 12

Following last year’s event, I won’t be attending if it is held at the Prince of Wales - 10.87% / 10

You can see that 92 members answered the question with varying responses, but the overwhelming majority thought it might be time to try a new venue for the event. 12 members believe it should continue to be hosted at the Prince of Wales, 10 would return but will think twice about inviting guests, and 10 said they wouldn’t return to the Prince of Wales.

The feedback received has certainly given the Board, and the current Captain, some food for thought, and the matter will be discussed at the Board meeting being held on July 31st.

Quick Fire Answers

As I did two weeks ago, I would like to address some of your additional comments below:

Dress Code Offences –
The Board have recently reviewed the management of our dress code and a concerted effort is now being made by both myself, and the Department Heads, to ensure our standards are maintained. I will also say however, an element of discretion is always best advised when managing any dress code, as no one wants to cause embarrassment.

Enclosed area outside for leaving golf clubs? –
Not something that is possible at this stage due to resources and the desired aesthetic we wish to maintain. The matter would of course be addressed though If additional storage was provided as mentioned during the survey.

Changing rules and processes for electing Directors –
A slightly more complicated answer to this, but in short, the Board are currently reviewing the Club’s Governance structure to ensure that what we have in place is working correctly. The good news for all of you is though, that should a change be proposed by the Board at any stage, this will be presented to the membership via an AGM or EGM.

Speed of play at busy times –
An issue that all Clubs are facing, up and down the country. In recent weeks you may have seen me out on the course on Saturdays trying to help members where needed and also highlighting the need to “close the gap” on occasion, and we have now appointed a new Course Marshal to take on this task. The truth however, is that the pace of play is down to the members and making sure everyone knows their responsibility to keep moving and respect the other golfers. It is a matter that has been discussed by the Golf Admin Committee but we do ask that all members be responsible for their own pace of play.

More Juniors –
We have roughly 65 juniors on our books already, and we actively encourage more. The challenge we currently face is converting these junior members into Colt and then Full Members, as many leave golf at the age of 18 when they head off to University or work. The Junior Committee do a great job in working with our Juniors, so if anyone would like to propose a new Junior Member, please get in touch.

There is probably enough there for you all to digest this week, the final instalment of the survey results will be published over the next couple of weeks. As always, if you have any questions, please don’t hesitate to contact me.

Regards,

Philip Worthington
General Manager

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Course Status
Currently open
25.06.2018 16:40
Course Open as Normal Until Further Notice.